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Frequently Asked Questions

What are the differences between Overstocked, Demo Model and Reconditioned product?

OVERSTOCKED – Product is new and in the Manufacturer’s sealed and unopened box.
DEMO MODEL – The box has been opened and the unit may have been used for demonstration purposes. The unit comes with all the original manufacturer’s packaging and manuals.
RECONDITIONED – Product is in excellent condition and has been restored to the manufacturer’s specifications. 

What does clearance mean?

A clearance item means we have a lot of inventory of a product or it could be that we do not expect to get the product back in inventory at all. All clearance sales are final but still have the indicated warranty.

How will my equipment be delivered?

All items (excluding some Sterilizers and Large Equipment) will be shipped UPS. You may choose UPS Ground, Second Day or Next Day Service when placing your order. See Shipping Rates for more details. 

How soon will I receive my order?

All orders are processed within 24 business hours. Orders submitted after business hours, weekends or holidays will be processed on the next business day and shipped according to the method selected - UPS Ground (5 - 7 Days), UPS 2nd Day, Freight(will call to schedule). 

Can I charge Outlet Center equipment purchases to my Henry Schein merchandise account?

Yes, all Outlet Center purchases can be billed to your Henry Schein account. 

Can I order these items through my Henry Schein Field Sales Consultant (FSC)?

Yes, your FSC can take orders for the Outlet Center. 

Does the price include installation?

No. Installation for equipment can be arranged through Henry Schein In-Office Equipment Service. 

How do I return an item?

Contact Outlet Center Customer Service at 1-800-726-7365 (prompt 5) to receive a Return Authorization number.

How do I get a product repaired that is under warranty?

All Outlet Center warranties are backed by Henry Schein ProRepair. Contact us at 1-800-367-3674 to arrange a pick up.

Contact Outlet Center Customer Service at 1-800-726-7365 (prompt 5) to receive a Return Authorization number.

All orders are processed within 24 business hours. Orders submitted after business hours,weekends or holidays will be processed on the next business day and shipped according to the method selected - UPS Ground (5 - 7 Days), UPS 2nd Day, UPS Next Day, Freight(will call to schedule).