Frequently Asked Questions

The Henry Schein Outlet Center can provide you with an experienced team that can help find the equipment that works best for your practice needs. Please call us at 1 (800) 367-3674 (prompt 5) or chat with us online. 

Inventory is updated weekly with new medical and dental items. All inventory featured on our website is available for purchase.

We do not buy used dental equipment or used medical products from healthcare professionals! We do not refurbish any used dental equipment from dentists at all. All our products are regulatory compliant that come directly from manufacturers and internal sources. You may pay a little more than purchasing off eBay or Facebook Marketplace, but our products are acquired and inspected professionally.

Overstocked - Up to 30% Off - Brand-new products that are in the manufacturer’s original sealed package. Never opened.

Demo Model - Up to 50% Off - Open–box products with no clinical use. The item may be repackaged or in the original box.

Reconditioned - Up To 80% Off - Restored to the manufacturer’s specifications in excellent condition. The item may be repackaged or in the original box.

A clearance item means we have a lot of inventory of a product, or it could be that we do not expect to get the product back in inventory at all. All clearance sales are final but still have the indicated warranty.

With large items like X-ray machines and sterilizers, we work with your Henry Schein Field Representative and our Equipment Service Team to ensure the unit you need is ordered, shipped, and installed. Fill out the contact form on the product page, and we will contact you!

Yes, all Outlet Center purchases can be billed to your Henry Schein account.

Yes, your FSC can take orders for the Outlet Center.

No. Installation for equipment can be arranged through Henry Schein In-Office Equipment Service.

No. We ship only within the United States and its territories.

All items (excluding some sterilizers and large equipment) will be shipped via UPS. You may choose UPS Ground or Second Day Service when placing your order. See Shipping Rates at https://hsioutlet.com/shipping-rates/ for more details.

All orders are processed within 24 - 48 business hours. Orders submitted on weekends and holidays will be processed on the next business day and shipped according to the method selected - UPS Ground (5 - 7 Days), UPS 2nd Day, and Freight (we will call to schedule).

All Outlet Center warranties are backed by Henry Schein Handpiece & Small Equipment Solutions. Contact us at 1-800-235-6337 (prompt 2) for UPS label.

 

For Return Authorization number contact the Outlet Center at 1-800-235-6337 (prompt 2).

Contact Outlet Center Customer Service at 1-800-235-6337 (prompt 2) to request a return label.

Starting October 1, 2021 the Henry Schein Outlet Center is required to charge sales tax in the following states - California, Florida,  Georgia, Indiana, Michigan, New Jersey, New York, Nevada, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Arizona, Colorado (including the state mandated delivery fee), Idaho, Illinois, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, New Mexico, North Carolina, Utah, Washington, Wisconsin.

 

You may send your resale certificate to orders@hsioutlet.com and we will update your account.

 

 

How Do I Log In?

1. Click the person on the top right of the page
2. Enter your NAME and PASSWORD associated with your account
3. Click LOGIN
4. If you are having any issues please email us at info@hsioutlet.com  or phone 1-800-235-6337 (prompt 2)

How Do I Create An Account?

1. Click the person on the top right of the page
2. Click SIGN UP
3. Under BUSINESSS CUSTOMER click CREATE BUSINESS ACCOUNT
4. Please fill out all fields
5. Allow 24-48 hours for use to review your information. You will receive an email when you are activated and you may log in using the EMAIL and PASSWORD you created
6. If you are having any issues please email us at info@hsioutlet.com  or phone 1-800-235-6337 (prompt 2)

I Forgot My Password

1. Click the person on the top right of the page
2. Click FORGOT YOUR PASSWORD
3. Enter the EMAIL associated with your account and click SUBMIT
4. An email with a SET NEW PASSWARD link will be sent to you within 15 minutes
5. Click SET NEW PASSWORD and enter your new password twice to verify
6. Click the person on the top right of the page
7. Enter your NAME and PASSWORD associated with your account
8. Click LOGIN
9. If you are having any issues please email us at info@hsioutlet.com  or phone 1-800-235-6337 (prompt 2)

How Do I Find My Order Tracking Number?

1. Make sure you are logged in
2. Click the person on the top right of the page
3. Click MY ACCOUNT
4. Under Customer Connect on the left column select ACCOUNT SHIPMENTS
5. Select the order you wish to view the shipment information of. The tracking number will display in the grid
6. If you are having any issues please email us at info@hsioutlet.com  or phone 1-800-235-6337 (prompt 2)

How Do I Edit My Account Information?

CHANGE PASSWORD or EMAIL

1. Click the person on the top right of the page
2. Click MY ACCOUNT
3. Under WEB INFORMATION click EDIT next to Change Password
4. Select CHANGE PASSWORD  or CHANGE EMAIL
5. Enter changes and click SAVE 

CHANGE, ADD OR DELETE A SHIPPING ADDRESS

1. Click the person on the top right of the page
2. Click MY ACCOUNT
3. Click ACCOUNT INFORMATION under CUSTOMER CONNECT
4. Under shipping click NEW SHIPPING ADDRESS to add a new address and fill in address details and click SAVE
5. To edit a shipping address click the address and select edit as need then click SAVE ADDRESS
6. To delete an address select the drop down under action on the address line and select DELETE
7. If you are having any issues please email us at info@hsioutlet.com  or phone 1-800-235-6337 (prompt 2)