Frequently Asked Questions
Henry Schein Outlet Center is your trusted source for certified refurbished, overstocked, and Demo Model dental and medical equipment—offering savings of up to 80% off retail prices.
Every product is recertified by manufacturer-trained technicians, includes a manufacturer warranty (or a Henry Schein-backed warranty where applicable), and is fully regulatory compliant. You’ll find professional-grade equipment that’s authentic, warrantied, and supported by Henry Schein’s nationwide service team.
What is the Henry Schein Outlet Center?
The Henry Schein Outlet Center provides healthcare professionals with overstocked, Demo Model, and reconditioned dental and medical equipment—offering savings of up to 80% off retail prices. Each product is recertified by manufacturer-trained technicians, includes a manufacturer warranty (or Henry Schein-backed warranty where applicable), and is verified to meet or exceed original manufacturer specifications.
Are your items purchased from healthcare professionals?
No. We do not purchase or resell equipment from healthcare professionals. All inventory originates directly from manufacturers or Henry Schein internal sources, ensuring authenticity, compliance, and manufacturer warranty eligibility.
How often is inventory updated?
Our inventory is restocked several times each week with new dental and medical equipment. Every product listed on our website is available for immediate purchase while supplies last.
I can’t find the item I need—can you help?
Absolutely. Our product specialists can help locate the right item or suggest equivalent options covered by the same manufacturer warranty. Call 1-800-235-6337 (prompt 2), email outlet.center@henryschein.com, or use the online chat feature on our website.
Do you offer monthly specials or promotions?
Yes. In addition to everyday outlet savings, we feature exclusive monthly promotions on select products—all of which still include full manufacturer warranties. Sign up for email updates at www.hsioutlet.com to receive new inventory alerts and special offers.
What’s the difference between Overstocked, Demo Model, and Reconditioned products?
Overstocked: New, unopened items in the manufacturer’s sealed packaging, with a full manufacturer warranty.
Demo Model: Open-box items used for demonstration only, never clinically used, and sold with the original manufacturer warranty.
Reconditioned: Equipment restored to like-new condition and certified to manufacturer specifications, backed by a Henry Schein or manufacturer warranty.
Every item sold through the Outlet Center is authentic, fully warranted, and supported by Henry Schein service.
Can I bill my Outlet Center purchase to my Henry Schein account?
Yes. You can charge purchases directly to your Henry Schein merchandise account for easy payment and recordkeeping.
Can I order through my Henry Schein Field Sales Consultant (FSC)?
Yes. Your Field Sales Consultant can assist with Outlet Center product selection, ordering, and installation coordination while ensuring manufacturer warranty requirements are met.
Is installation included in the price?
Installation fees vary by product and location. For large equipment, click the “Contact to Order” button on the product page. A Henry Schein representative will review all details with you to ensure proper setup and preservation of manufacturer warranty coverage. All installations are completed by Henry Schein-certified technicians.
How do I order large equipment such as an X-ray or sterilizer?
For large items, our team coordinates directly with your Henry Schein Field Representative and Equipment Service Team to ensure your order, shipment, and installation are all handled seamlessly and maintain manufacturer warranty coverage.
How is equipment delivered?
Most items ship via UPS Ground or UPS 2nd Day Air. Large equipment and sterilizers are shipped via freight and coordinated by our logistics team to ensure safe transport and warranty protection. See our Shipping Rates page for details.
How long will it take to receive my order?
- Orders are processed within 24–48 business hours.
- UPS Ground: 5–7 business days
- UPS 2nd Day Air: 2 business days
- Freight Orders: Scheduled directly with your office by our logistics team.
- You’ll receive tracking information as soon as your order ships.
How do I return an item?
Contact Outlet Center Customer Service at 1-800-235-6337 (prompt 2) to obtain a Return Authorization number (RA#). All returns must be in their original condition and packaging to maintain manufacturer warranty eligibility.
What warranties are included with Outlet Center products?
Every product includes a manufacturer warranty or a Henry Schein-backed warranty, providing full coverage against defects and performance issues. Warranty terms vary by product but offer the same level of protection as new equipment purchased directly from the manufacturer.
How do I request a warranty repair?
Warranty service is handled through Henry Schein Handpiece and Small Equipment Solutions in partnership with the manufacturer’s service standards. Call 1-800-235-6337 (prompt 2) to arrange pickup or coordinate service under your manufacturer warranty.
Do I need a Henry Schein account to order?
Yes. A Henry Schein customer account is required for Outlet Center purchases to ensure warranty registration and customer support continuity. You can create an account directly on our website.
How do I create an account?
To create a new account, go to the top right of the page and click the person icon, then select SIGN UP. Under BUSINESS CUSTOMER, click CREATE BUSINESS ACCOUNT and complete all required fields. Please allow 24–48 hours for review. You will receive an email once your account is activated, and you can then log in using your registered email and password. For assistance, email info@hsioutlet.com or call 1-800-235-6337 (prompt 2).
How do I log in?
Click the person icon in the top right corner of the page. Enter your email and password associated with your account, then click LOGIN. If you have any trouble signing in, contact us at info@hsioutlet.com or call 1-800-235-6337 (prompt 2).
I forgot my password—how do I reset it?
If you forgot your password, click the Forgot Your Password link on the Login page. Enter your email address and click SUBMIT. You’ll receive an email with a secure link to set a new password within 15 minutes. Once updated, return to the Login page and sign in with your new credentials. For help, email info@hsioutlet.com or call 1-800-235-6337 (prompt 2).
How do I find my order tracking number?
Log in to your account and click the person icon at the top right. Under Customer Connect in the left column, select ACCOUNT SHIPMENTS. Locate the order you wish to track—the tracking number will display in the grid. If you need assistance, email info@hsioutlet.com or call 1-800-235-6337 (prompt 2).
How do I edit my account information?
To change your password or email: Log in and go to My Account. Under Web Information, click EDIT next to the field you’d like to update. Select CHANGE PASSWORD or CHANGE EMAIL, enter your new information, and click SAVE.
To change, add, or delete a shipping address: Log in and navigate to My Account. Under Customer Connect, select Account Information. To add a new address, click NEW SHIPPING ADDRESS and fill in your details. To edit or delete an existing address, select the address and choose EDIT or DELETE. For help, email info@hsioutlet.com or call 1-800-235-6337 (prompt 2).
